Shipping Information
Shipping Information
At Awakenia, we are delighted to offer FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for order processing and dispatch after placement. Your order is considered dispatched once handed over to our shipping carrier for transit. During peak periods and holidays, processing times may extend up to 7 business days. High demand can also affect processing times.
Estimated Shipping Times
The estimated delivery time depends on various factors, primarily your location. Please refer to the estimated shipping times below based on your country:
🇬🇧 United Kingdom: 4-8 Business Days
Please consider both Processing and Shipping Times for total order estimated arrival. During peak times and holidays, shipping carriers may experience delays beyond our control, including customs delays for worldwide shipments.
Order Changes and Accurate Shipping Details
It's vital to ensure accurate shipping details at checkout. Incomplete or inaccurate information may lead to delays or order cancellation. For address issues flagged by our system, our team will email you within 3 business days of order placement for verification. Failure to respond may result in order cancellation.
To correct shipping details, email us at hello@awakenia.com within 24 hours of order placement. While we'll make every effort to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
We understand the importance of timely delivery and strive to dispatch orders promptly. However, unforeseen circumstances like weather conditions or transportation disruptions may cause delays. We'll keep you informed of any issues affecting your order.
Please note that Awakenia isn't liable for delays caused by external factors. We'll assist in resolving issues and provide updates on order status.
Lost or Stolen Packages
While rare, lost or stolen packages are frustrating. Once in transit with our courier partners, packages are beyond our control. If your package is lost or stolen, contact us at hello@awakenia.com. We'll liaise with the courier and assist in filing a claim. We may offer a replacement depending on the situation.
If the courier locates the package, they'll deliver it. If not found, consider filing a police report.
Shipping Policy Changes
Awakenia reserves the right to update this Shipping Policy without notice. Customers should review the latest version before purchasing. By purchasing our products, you agree to this policy and any updates.
Stay informed by reviewing this policy periodically. For questions, contact us at hello@awakenia.com.